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How We Protect Your Privacy

Your account information, payment details and gameplay history are encrypted and stored securely on our platform.

Account data encryptedDANA, OVO, GoPay, QRIS protectedWithdrawal verification required
mandiritogel login How We Protect Your Privacy
PRIVACY QUESTIONS

How to Contact Us About Your Data

Team online

Live chat

Reach our support team inside your account 24/7. Ask about your data, request export or deletion, or report a privacy concern. We respond within minutes during peak hours.

Email support

Send privacy requests to our dedicated email. Include your account username and the specific data you're asking about. We reply within 48 hours on business days.

Account settings

Log in and navigate to Settings > Privacy & Data to review what we hold, update your contact details or download your information history in one file.

DATA SECURITY INSIDE

How We Keep Your Privacy Secure

Encrypted storage

Your registration data, payment records and account balance are stored in encrypted databases. We use industry-standard 256-bit encryption so your information stays protected even if our servers are accessed.

Payment verification

Every deposit and withdrawal is verified before we move money. DANA, OVO, GoPay and QRIS transactions are confirmed on both our platform and the payment provider's side before funds clear your account.

Session security

Your login session expires after 30 minutes of inactivity on mobile or 60 minutes on desktop. You'll need to log in again from a different device, which prevents unauthorised access to your account and wallet.

Cookie control

We use session cookies to keep you logged in and analytical cookies to track which games you play. You can disable cookies in your browser settings, though some features may not work as smoothly.

Data retention

We keep your account data for as long as your account is active. After you close your account, we retain transaction records for 7 years for compliance and dispute resolution, then delete them securely.

Your rights

You can request access to all your data, ask us to correct any errors, or request deletion of non-essential information. Contact support via live chat or email to start a data request; we'll guide you through the process.

Frequently Asked Questions About Your Data

We collect your name, date of birth, email, phone number and address during registration. Your device ID and IP address are recorded for security. When you add a payment method—DANA, OVO, GoPay or QRIS—we store your wallet identifier so we can process deposits and withdrawals without asking you each time.

Your active account data is deleted within 30 days of closure. Transaction records for DANA, OVO, GoPay and QRIS payments are kept for 7 years to meet local financial compliance requirements, then permanently deleted. We cannot restore deleted account data after 30 days.

Yes. Log into your account, go to Settings > Privacy & Data and click 'Download My Data'. We'll prepare a file containing all your registration details, gameplay history, deposits and withdrawals. Download typically completes within 24 hours.

We do not sell your data. We share only essential information with our payment partners—DANA, OVO, GoPay and QRIS—so they can process your transactions. We also share anonymised data with our compliance partners where local law permits. We never share your password or full payment details with third parties.

Payment details are encrypted immediately upon entry and stored in a separate, isolated database. We use tokenisation so your actual wallet ID or account number is never exposed to our game servers. Only our payment processing team can decrypt and view payment details, and only when processing a withdrawal.

We use session cookies to keep you logged in and analytical cookies to see which games are played most often in Surabaya and other regions. You can disable cookies in your browser settings under Privacy. Some features like auto-login may not work, but gaming itself will still function normally.

Contact our support team via live chat or email immediately. We'll verify your account, check for unauthorised access, reset your password and review your withdrawal history. If a fraudulent transaction is found, our compliance team will investigate and work to recover your funds where possible.